Operations Executive / Sr. Operations Executive (Ticketing / Packaging / MICE)
Company: STG Journey India Pvt Ltd. Location: Sector 48 Gurgaon Industry: Travel & Tourism
Job Description
STG Tour and Travels is looking for dedicated and detail-oriented candidates for the Operations Profile. We are seeking individuals who can efficiently manage day-to-day operational activities, coordinate with clients and vendors, and ensure smooth travel operations including Ticketing, Travel Packaging, and MICE operations.
Eligibility Criteria
· Minimum 1 Year of Operations/Customer Support/Ticketing/MICE experience preferred
· Candidates with internship experience are eligible
· Good communication and problem-solving skills
· Basic knowledge of MS Excel and computer operations
· Ability to work in a team and handle multiple tasks
· Basic knowledge of Ticketing, Packaging, MICE, and Travel Industry will be an added advantage
Roles & Responsibilities
· Handle daily operational activities and backend processes
· Manage Domestic & International Ticketing operations
· Prepare and customize travel packages as per client requirements
· Handle MICE operations including Meetings, Incentives, Conferences, and Events
· Coordinate with hotels, airlines, transport teams, event vendors, and clients
· Manage booking details, travel itineraries, vouchers, and documentation
· Ensure smooth execution of tours, corporate events, and travel services
· Resolve customer queries and operational issues professionally
· Maintain records, reports, and operational data
· Coordinate with the Sales Team for booking confirmations and follow-ups
· Monitor service quality and customer satisfaction
· Assist management in improving operational efficiency
Salary & Benefits
· Salary: (Depends on Interview)
· Attractive Incentives
· Career Growth Opportunities
· Friendly and Professional Work Environment
Preferred Skills
· Communication Skills
· Operations Management
· Ticketing & Travel Packaging
· MICE Coordination
· Customer Handling
· Coordination & Teamwork
· Problem-Solving Skills
· MS Excel & Computer Knowledge
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
