Company Description
We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job Description
Requirements
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12+ years of IT experience, including 10+ years managing projects and operations within the Medical and Pharmaceutical domain.
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Proven experience leading large-scale operations and transformation programs in the pharmaceutical industry.
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Strong understanding and practical application of ITIL processes and service management frameworks.
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Experience managing ETL operations, data integration, and data-driven business processes.
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Expertise in incentive compensation operations, sales compensation programs, or incentive management strategies.
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Demonstrated experience defining, implementing, and monitoring operational KPIs and performance metrics.
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Strong experience managing 24x7 support operations and ensuring SLA compliance.
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Excellent stakeholder management, client engagement, and business communication skills.
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Strong problem-solving, decision-making, and leadership capabilities.
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Experience working with geographically distributed and cross-functional teams.
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Ability to drive operational excellence, process optimization, and continuous improvement initiatives.
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Willingness to work from Pune office.
Responsibilities
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Manage and oversee operations projects within the Medical and Pharmaceutical domain, ensuring alignment with business objectives and strategic priorities.
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Lead end-to-end project delivery, ensuring timelines, quality standards, and operational goals are consistently achieved.
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Implement ITIL best practices to improve operational efficiency, service management, and delivery performance.
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Drive transformation and process improvement initiatives across pharma operations through innovation and automation.
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Define, track, and optimize operational KPIs to measure team performance and business outcomes.
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Manage ETL-related operational processes, ensuring data quality, accuracy, and seamless information flow.
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Oversee incentive compensation operations, ensuring accurate processing, reporting, and compliance with business rules.
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Ensure seamless 24x7 operational support while maintaining adherence to SLAs and operational commitments.
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Conduct weekly, monthly, and quarterly business reviews with stakeholders, providing performance insights and action plans.
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Collaborate with cross-functional teams, including business, technology, and operations stakeholders, to drive successful project outcomes.
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Identify operational risks, implement mitigation strategies, and ensure business continuity.
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Foster a culture of continuous improvement, operational excellence, and customer-centric service delivery.
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Provide leadership, mentoring, and guidance to project and operations teams.
Qualifications
Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
