Chat Support Executive – Job DescriptionChat Support Executive
Salary: Up to ₹15,000 per month
Job Type: Full-Time
Experience: Fresher / 0–2 Years
Work Mode: Work From Office
Department: Customer Support
Job Summary
We are looking for a Chat Support Executive to handle customer queries through online chat and provide fast, accurate, and professional support. The ideal candidate should have good written communication, basic computer knowledge, and a customer-friendly attitude.
Key Responsibilities
- Handle customer queries through live chat, messaging, and support platforms.
- Provide accurate information about products, services, orders, and policies.
- Resolve customer issues professionally and within the required response time.
- Handle multiple chats simultaneously while maintaining response quality.
- Escalate complex issues to the appropriate team or senior.
- Maintain proper records of customer conversations and resolutions.
- Follow company policies, SOPs, and quality standards.
- Maintain a positive and professional communication style with customers.
Requirements
- 12th pass / Graduate preferred.
- Freshers can apply.
- Good written English communication skills.
- Good typing speed and accuracy.
- Basic computer knowledge.
- Ability to multitask and handle multiple customer conversations.
- Good problem-solving and customer-handling skills.
- Willingness to work in rotational shifts, if required.
Salary & Benefits
- Salary: Up to ₹15,000/month
- Full-time employment
- Training provided
- Performance-based growth opportunities
- Incentives/other benefits as per company policy
Location: on site Delhi
Joining: Immediate joiners preferred
Pay: ₹10,091.04 - ₹15,000.00 per month
Work Location: In person
