We are looking for a proactive and customer-focused Customer Relationship Executive to join our team. The ideal candidate will be responsible for managing customer relationships, handling inquiries, ensuring excellent customer satisfaction, and maintaining long-term client engagement.
If you have excellent communication skills, enjoy interacting with people, and are passionate about delivering exceptional customer service, we'd love to hear from you.
Key Responsibilities
- Build and maintain strong relationships with customers.
- Handle customer inquiries via phone, WhatsApp, email, and in person.
- Follow up with leads and existing customers.
- Schedule appointments and coordinate with internal teams.
- Resolve customer complaints promptly and professionally.
- Maintain customer records and update CRM systems.
- Ensure high customer satisfaction throughout the customer journey.
- Coordinate with the sales and operations teams.
- Collect customer feedback and provide insights for improvement.
- Achieve customer retention and engagement targets.
Experience
- Customer Relationship Executive: 1 year (Required)
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
