Job Title: Customer Support Executive
Location: Science City, Ahmedabad
Company: Right Human Nutrition Pvt. Ltd.
Job Description:We are seeking a dedicated and enthusiastic Customer Support Executive / Customer Service Representative to join our team. The ideal candidate will be passionate about customer service, possess strong communication skills, and have a keen eye for detail. Whether you're a seasoned professional or a fresh graduate eager to jumpstart your career, we welcome you to apply!
Key Responsibilities:
- Customer Support:
- Provide exceptional customer service through email, WhatsApp, calls, and chatbots.
- Address and resolve customer inquiries and complaints regarding products and dispatch.
- Assist customers with product information, order status, and other related queries.
- Communication:
- Maintain positive and professional behavior with customers at all times.
- Respond promptly to customer queries and ensure all interactions are recorded accurately.
- Use multiple communication channels (Mail/WhatsApp/Call/Bot) to manage customer interactions.
- Issue Resolution:
- Identify and resolve customer issues efficiently.
- Escalate complex issues to the appropriate departments when necessary.
- Follow up with customers to ensure their concerns are resolved satisfactorily.
- Order Management:
- Assist customers with order placements, modifications, and cancellations.
- Coordinate with the dispatch team to track orders and provide updates to customers.
- Handle product returns, exchanges, and refunds as per company policies.
- Product Knowledge:
- Maintain in-depth knowledge of Right Human Nutrition’s products and services.
- Provide accurate information to customers about product features, benefits, and usage.
Requirements:
- Technical Skills:
- Familiarity with customer service tools and software.
- Basic knowledge of CRM systems.
- Proficiency in using communication tools like email, WhatsApp, and call systems.
- Experience:
- Minimum of 1-2 years of experience in customer service or support roles (preferred).
- Experience in handling customer queries through multiple channels (Mail/WhatsApp/Call/Bot).
- Personal Attributes:
- Strong problem-solving skills.
- Ability to work independently and as part of a team.
- High level of integrity and professionalism.
- Patience and empathy in dealing with customer concerns.
How to Apply:
Interested candidates, please send your resume and a cover letter to [email protected]. We look forward to welcoming a new member to our dynamic team!
Pay: ₹15,000.00 - ₹21,000.00 per month
Work Location: In person
