Key Responsibilities:
-
Contact existing customers to understand their concerns and improve customer satisfaction.
-
Handle customer retention activities by resolving service-related issues and preventing customer churn.
-
Follow up with customers regarding pending payments, renewals, and overdue accounts.
-
Manage recovery calls and coordinate with field teams for payment collection wherever required.
-
Provide suitable solutions, offers, and service assistance to retain customers.
-
Maintain regular communication with customers through calls, messages, and emails.
-
Identify reasons for customer dissatisfaction and share feedback with relevant departments.
-
Maintain accurate records of customer interactions, complaints, payment status, and recovery updates.
-
Coordinate with technical, sales, and support teams for faster issue resolution.
-
Achieve monthly retention, renewal, and recovery targets.
Interested candidate's can share their resume/CV's on
[email protected] / 8253071086
