Nova IVF Fertility (A unit of Rhea Healthcare Pvt Ltd ) is looking for Executive Customer Care for Vijayawada Loaction:
Qualification: Any Degree
Experience : 1 to 2yrs in relavent field (Females Only)
Vacancies : 2
Location: Vijayawada
Job Description:
To remain well-groomed as per company policy.
- Handling telephonic inquiries of the patients and keeping a record of the same.
- Booking new and follow-up appointments of the patients online and directly in Medics.
- Calling patients, who missed their first and follow-up appointments for the next appointment and reason for missing the same.
- Greeting and welcoming the patients/guests/consultants both voice and face-to face.
- Assisting patients to fill-up the registration form and then registering patients in Medics.
- Collecting payments and generating receipts for the patients.
- Preparing patients file (IVF files + Lab reports + SA report) for the next day appointments and informing same to consultants.
- Retrieving lab reports from the lab at regular interval and arranging the same in the alphabetical order.
- Following the patient flow as per standards and coordinating the same with other roles in the center.
- Scheduling appointments of the patients in a way which helps in minimizing patient waiting time in the system.
- Managing the patients waiting time in peak hours.
- Managing the clinic ambience and display (Sound/Sight/Smell & Display on television, brochures, standee and notices).
- Monitoring the hygiene level of water counters and washrooms.
- Encouraging patients to fill up the OPD patient feedback forms and collecting the same from the patients.
- Participates in all events/promotions/training and development programs · Obtaining and entering new patient demographics.
- Reviewing all forms for accuracy and completion according to Center policies prior to accepting.
- Billing for the patients and closure of account on daily basis before leaving.
- Collecting feedback forms from the patients and documenting the same. End of the month preparing and analyzing reports to manager (feedback and other reports).
- Maintaining the In & out appointment timings and end of the month preparing reports sending it to manager.
- Appointment booking and follow ups for OPD patients. ·
- Rescheduling of the OPD appointments..
- Daily reports sending it to all concern department.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
