A ServiceNow Developer Job Description (JD) typically includes responsibilities around developing, customizing, integrating, and maintaining the ServiceNow platform.
ServiceNow Developer – Sample JDPosition
ServiceNow Developer
Role Summary
We are seeking a ServiceNow Developer to design, develop, configure, and support ServiceNow applications and workflows. The ideal candidate should have experience with ServiceNow platform development, scripting, integrations, and ITSM processes.
Key Responsibilities
- Develop and customize applications on the ServiceNow platform.
- Configure and maintain modules such as:
- ITSM (Incident, Problem, Change Management)
- Service Catalog
- CMDB
- Asset Management
- HRSD
- ITOM/ITAM (optional)
- Create and maintain:
- Business Rules
- Client Scripts
- UI Policies
- Script Includes
- UI Actions
- Flow Designer workflows
- Develop integrations using:
- REST APIs
- SOAP APIs
- IntegrationHub
- MID Server
- Build custom applications using App Engine Studio.
- Develop reports and dashboards.
- Troubleshoot platform issues and optimize performance.
- Collaborate with business analysts, architects, and stakeholders to gather requirements.
- Participate in platform upgrades and release management.
- Follow ServiceNow development best practices and governance standards.
Required Skills
- Strong knowledge of JavaScript.
- Experience with ServiceNow platform development.
- Hands-on experience with:
- ITSM modules
- Service Catalog
- Flow Designer
- CMDB
- IntegrationHub
- Experience with REST/SOAP integrations.
- Understanding of ACLs, roles, and security concepts.
- Knowledge of Agile/Scrum methodologies.
- Familiarity with source control and deployment processes.
Preferred Skills
- Experience with HRSD, ITOM, ITAM, CSM, or SecOps.
- Knowledge of Service Portal or Employee Center.
- Experience with ATF (Automated Test Framework).
- Exposure to cloud technologies (AWS, Azure, GCP).
- Understanding of ITIL processes.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 2–8+ years of ServiceNow development experience (depending on role level).
Certifications (Preferred)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS)
Typical Interview Topics
- Business Rules vs Client Scripts
- GlideRecord and server-side scripting
- Flow Designer vs Workflow
- ACLs and security
- Script Includes
- REST API integrations
- CMDB and Discovery concepts
- Service Catalog development
- Update Sets and deployment process
- Performance optimization
Common Experience Requirement by LevelLevelExperienceJunior ServiceNow Developer0–2 yearsServiceNow Developer2–5 yearsSenior ServiceNow Developer5–8 yearsLead ServiceNow Developer8+ years
Pay: ₹448,216.22 - ₹1,017,481.75 per year
Work Location: Remote
