About the Role
We are looking for enthusiastic and customer-focused Customer Service Executives to join our growing e-commerce gifting service platform. In this role, you will be responsible for assisting customers with their queries, ensuring a smooth shopping experience, and providing timely support through various communication channels.
Fresh graduates with excellent communication skills and a passion for customer service are encouraged to apply.
Key Responsibilities
- Handle customer inquiries via phone, email, chat, and other communication channels.
- Assist customers with order tracking, product information, returns, refunds, and delivery-related queries.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Accurately update customer interactions and maintain records in the system.
- Ensure a high level of customer satisfaction by delivering prompt and effective support.
Requirements
- Good verbal and written communication skills in English and/or regional languages.
- Ability to handle customer queries professionally and patiently.
- Strong customer service orientation and problem-solving skills.
- Willingness to work on a rotational shift basis, including Saturdays and Sundays.
- Availability to work on public holidays as per business requirements.
- Positive attitude, willingness to learn, and ability to work in a team.
Preferred Qualifications
- Basic computer proficiency in MS Office.
- Previous customer service experience is an advantage but not mandatory.
Eligibility
- Freshers are welcome to apply.
- Minimum qualification: Higher Secondary (12th Pass) or Graduate (preferred).
What We Offer
- Comprehensive training and career growth opportunities.
- Friendly and collaborative work environment.
- Leave entitlements and basic employment benefits
- Opportunity to work with a fast-growing gifting-based IT company.
If you enjoy helping customers and want to build a career in customer service, we'd love to hear from you!
Pay: ₹9,000.00 - ₹15,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Work from home
Work Location: In person
