- he Web Operations Analyst is responsible for capacity planning operational workflow optimization and collaborative project management supporting web publishing operations
- This role serves as a key liaison between web strategy web publishing teams and marketing partners ensuring efficient resource allocation adherence to best practices in Adobe Workfront and timely delivery of web publishing initiatives
- The analyst will proactively monitor workload distribution identify bottlenecks forecast resource needs and implement process improvements to maximize team productivity and publishing quality
- Capacity Planning Resource Management
- Develop and maintain comprehensive capacity planning for web publishing operations in Workfront
- Monitor daily workload distribution and team utilization across multiple time zones
- Forecast resource requirements based on historical data seasonal trends and upcoming marketing campaigns leveraging the Domo Web Operations Dashboard
- Proactively identify capacity constraints and recommend resource reallocation or additional support needs
- Maintain the Domo Web Operations Dashboard tracking team productivity throughput metrics and SLA performance
- Collaborate with web publishing managers to optimize team structure and shift coverage
- Adobe Workfront Administration Best Practices
- Serve as a subject matter expert in Adobe Workfront workflow management for web operations
- Implement and evangelize Workfront best practices across web publishing and marketing teams
- Configure project templates request queues and automated workflows to streamline operations
- Train team members and stakeholders on optimal Workfront usage and governance
- Generate regular reports on project status bottlenecks and completion metrics
- Continuously identify opportunities to enhance Workfront configuration and adoption
- Project Management Cross Functional Collaboration
- Manage complex multi stakeholder web publishing projects from intake through completion
- Coordinate with web strategy web publishing specialists and marketing partners to define project scope timelines and deliverables
- Facilitate clear communication between technical and non technical stakeholders
- Identify and escalate risks issues and dependencies proactively
- Operational Excellence Process Optimization
- Conduct regular workflow audits to identify inefficiencies and recommend improvements
- Implement quality control checkpoints to ensure publishing accuracy and compliance
- Create and maintain operational documentation training materials and knowledge bases
- Partner with Web Production Support team to troubleshoot systemic issues and improve processes
- Track and analyze key performance indicators KPIs to measure operational effectiveness leveraging the Domo Web Operations Dashboard
- Communication Stakeholder Management
- Serve as primary point of contact for capacity related inquiries from marketing and business partners
- Provide regular operational updates to web leadership on team performance and capacity outlook
- Build strong working relationships across global teams and time zones
- Demonstrate cultural sensitivity and adaptability when working with diverse international colleagues
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