Job Overview
Endurance Immigration Services Pvt. Ltd. is looking for an enthusiastic and confident Telecaller / Sales Executive to join our Sales team.
The primary responsibility of the candidate will be to contact prospective clients, understand their requirements, provide basic information about the Company's services, schedule consultations, conduct regular follow-ups and support the sales team in converting qualified leads into clients.
The ideal candidate should have excellent communication skills, confidence in handling calls and the ability to work in a target-oriented environment.
Key Responsibilities
Lead Calling and Follow-Up
- Contact prospective clients and leads provided by the Company.
- Handle incoming and outgoing calls professionally.
- Understand the client's requirements and basic profile.
- Provide approved information regarding the Company's services.
- Conduct regular follow-ups with interested clients.
- Schedule appointments or consultations for eligible and interested clients.
- Follow up with clients regarding pending decisions and payments, as instructed.
Sales Support
- Work towards achieving assigned calling and sales targets.
- Identify interested and qualified prospects.
- Follow up with potential clients and encourage them to proceed with the appropriate consultation or service.
- Coordinate with Senior Sales Consultants and Management regarding qualified leads.
- Escalate complex client queries to the appropriate team or senior employee.
CRM and Reporting
- Maintain accurate records of all calls and client interactions.
- Update the Company's CRM, Excel sheet or designated tracking system.
- Record call outcomes, follow-up dates and client requirements.
- Ensure that client details and communication status are updated regularly.
- Submit daily or weekly calling reports when required.
Professional Communication
- Maintain polite, professional and respectful communication with clients.
- Follow approved communication guidelines and Company instructions.
- Immediately escalate client complaints or serious concerns to the relevant Manager or Management.
Candidate Requirements
- Good communication skills in English and Hindi.
- Additional languages will be an advantage.
- Previous experience in telecalling, telesales, customer service, immigration, visa consultancy, insurance, banking or similar industries will be preferred.
- Freshers with excellent communication skills may also apply.
- Comfortable working in a target-oriented environment.
- Basic knowledge of MS Office and Excel.
- Good follow-up and client relationship skills.
Pay: ₹18,000.00 - ₹30,000.00 per month
Work Location: In person
