- Manage end-to-end facility management operations across assigned client sites.
- Ensure smooth delivery of housekeeping, security, technical, landscaping, pest control, and other facility services.
- Develop and implement operational plans to improve efficiency and service quality.
- Lead, train, and supervise site managers, supervisors, and operational staff.
- Conduct regular site inspections and operational audits to ensure compliance with client requirements and company standards.
- Monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to achieve contractual commitments.
- Build and maintain strong client relationships by addressing concerns and ensuring customer satisfaction.
- Coordinate with vendors and contractors for timely execution of services and preventive maintenance activities.
- Ensure compliance with labour laws, safety regulations, statutory requirements, and company policies.
- Prepare operational reports, MIS, incident reports, and monthly performance reviews.
- Manage operational budgets, control costs, and optimise resource utilisation.
- Handle emergency situations, escalations, and crisis management effectively.
- Support business development by participating in client meetings, site surveys, and mobilisation of new projects.
- Ensure proper documentation, attendance, payroll coordination, and employee discipline at all assigned sites.
Required Skills
- Strong knowledge of Integrated Facility Management (IFM) operations.
- Leadership and team management skills.
- Excellent client relationship and stakeholder management.
- Strong communication and interpersonal skills.
- Knowledge of housekeeping, security, MEP operations, and soft services.
- Budgeting, cost control, and resource planning.
- Vendor management and contract administration.
- Problem-solving and decision-making abilities.
- Good knowledge of MS Office (Excel, Word, PowerPoint) and MIS reporting.
Qualifications
- Bachelor's Degree in Business Administration, Facility Management, Engineering, Hotel Management, or a related field.
- MBA or relevant certifications in Facility Management are an added advantage.
Experience
- 5+ years of experience in Facility Management or Integrated Facility Management.
- Minimum 3–5 years in a managerial or leadership role.
Preferred Industry Experience
- Corporate Offices
- IT Parks
- Commercial Buildings
- Manufacturing Plants
- Hospitals
- Educational Institutions
- Residential Townships
- Industrial Facilities
Pay: ₹45,000.00 - ₹50,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
