Panache GreenTech Solutions Pvt. Ltd
Panache GreenTech solutions Pvt Ltd are the champions of Cool Surfaces - The high SRI coatings for Roofs & Non-Roof areas - Walls, roads, cycle tracks, Pavements & tanks, etc. These '' High SRI Coatings '' are products to deliver "Cool without AC buildings". These Coatings do not let the roofs, walls, or any structure get heated up, thus keeping them cool compared to non coated structures. The other range of products of expertise includes Thermal Insulation & Waterproofing products.
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- Job Description
- Position: Back Sales Coordinator
- Department: Sales & Business Development
- Location: Vadodara
- Experience: 0–3 Years
- Employment Type: Full-time
Role Overview
The Back Sales Coordinator (Technical Sales) will support the front-end sales team by handling technical documentation, quotations, order processing, customer coordination, and internal follow-ups. The role is critical in ensuring smooth sales operations, accurate technical communication, and timely execution of customer orders.
Key Responsibilities Sales & Coordination Support
- Engaging with the prospective clients to understand their needs, technically guide & present Panache's innovative energy-efficient solutions generating leads.
- Preparing proposals, and following up to close sales opportunities.
- Coordinate with the sales team for lead follow-ups, pricing approvals, and order closures.
- Maintain and update CRM, sales trackers, and MIS reports.
- Process sales orders, proforma invoices, and coordinate dispatch schedules.
Technical Support
- Conduct product demonstrations, conduct zoom meetings with consultants & customers.
- Understand product specifications, applications, and basic technical requirements.
- Attend technical queries from clients and route complex issues to the technical team.
- Assist in pre-sales and post-sales technical documentation.
- Support client requirements of product presentations, brochures, and compliance documents etc.
Customer & Internal Coordination
- Act as a single point of contact between customers, sales, production, logistics, and finance teams.
- Coordinate sample requests, testing reports, and delivery timelines.
- Handle customer communication related to order status, documentation, and billing queries.
- Maintain excellent customer relationships to ensure long-term client satisfaction and business growth.
Reporting & Documentation
- Maintain accurate sales records, client databases, and correspondence.
- Prepare periodic sales performance reports and dashboards.
- Ensure all documents comply with company and tender requirements.
Key Skills & Competencies
- Strong coordination and follow-up skills.
- Basic technical understanding of products (industrial / construction / manufacturing preferred).
- Proficiency in MS Excel, Word, PowerPoint; CRM tools.
- Ability to handle multiple tasks with accuracy and deadlines.
- Good communication and documentation skills.
- Problem-solving and process-oriented approach.
Preferred Qualifications
- Bachelor’s degree in Engineering, Science, or Business Administration. MBA in Sales & Marketing.
- Experience in technical sales coordination, architectural or industrial products, or B2B segments.
- Exposure to IGBC ( Indian Green Building), tenders, GeM portal, or institutional sales is an added advantage.
Key Performance Indicators (KPIs)
- Prompt Follow up & response to the enquiry
- Timeliness and accuracy of quotations and documentation.
- Sales order processing turnaround time.
- Client experience
- Customer satisfaction and resolution turnaround.
- Data accuracy in CRM and sales MIS.
- Support effectiveness to field sales teams.
Reporting To
- Sales Manager / Business Development Head
Technical Sales -
Qualification:
MBA - Sales & Marketing or related field, Bachelor's degree in marketing, BBA, Engg Civil , biotech , MSC , Environmental science degree.
Salary Range: 15000/- to 30000/- Per Month
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
