The Optical Manager is responsible for overseeing the overall functioning of the optical sales department, ensuring achievement of sales targets, efficient team management, excellent customer service, and smooth operational processes. The role focuses on maximizing profitability, maintaining customer satisfaction, and improving sales performance—without engaging in clinical/optometrist duties.
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Achieve and monitor optical sales targets
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Supervise, guide, and motivate the sales team
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Ensure high standards of customer service and satisfaction
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Manage daily store operations, billing, and documentation
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Oversee stock management and inventory control
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Handle customer complaints and ensure timely resolution
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Ensure proper product display and store maintenance
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Prepare and review daily and monthly performance reports
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Coordinate with management and other departments for smooth functioning
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Strong sales and leadership skills
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Excellent communication (Malayalam preferred)
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Customer-focused and target-driven
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Good problem-solving and time management skills
