Job Description – L2 LOS Application Support with SQL
Role: L2 LOS Application Support Engineer
Experience: 4–8 Years
Location: Thousand Light , Chennai
Contact: HR Jeeva-9500387906
Key Responsibilities
- Provide L2 production support for LOS applications and ensure high application availability.
- Investigate, troubleshoot, and resolve production incidents within defined SLAs.
- Write and optimize SQL queries for data analysis, validation, and issue resolution.
- Perform root cause analysis (RCA) and implement preventive measures.
- Monitor application health, logs, and batch processes.
- Coordinate with L1 support, development, QA, and business teams for issue resolution.
- Support application deployments, release activities, and post-release validation.
- Prepare incident reports, knowledge base documents, and support documentation.
- Participate in on-call support and handle critical production issues.
Required Skills
- Strong experience in Loan Origination System (LOS) application support.
- Hands-on experience with SQL (Oracle/MS SQL Server).
- Good understanding of production support, incident management, and SLA management.
- Experience in log analysis, troubleshooting, and root cause analysis.
- Knowledge of banking or financial services domain.
- Familiarity with ITIL processes, ticketing tools (ServiceNow/JIRA), and release management.
- Strong analytical, communication, and problem-solving skills.
Pay: ₹1,000,000.00 - ₹1,500,000.00 per year
Application Question(s):
- Experience in supporting Loan Origination System (LOS) applications?
- Where is your current location
- Do you handled in an LOS or banking application. What was the root cause and how did you resolve it?
Work Location: In person
