We are looking for a Customer Care Executive to provide prompt and professional customer support through chat. The role involves resolving customer queries, providing product or service information, handling complaints, and ensuring a positive customer experience while meeting quality and productivity standards.
Key Responsibilities
- Respond to customer inquiries via live chat in a timely and professional manner.
- Resolve customer issues by identifying the problem and providing appropriate solutions.
- Escalate complex issues to the relevant department when necessary.
- Maintain accurate records of customer interactions and resolutions.
- Meet daily productivity, quality, and response time targets.
- Follow company policies, processes, and data privacy guidelines.
- Build positive relationships with customers by delivering excellent service.
- Stay updated on company products, services, and promotions.
Required Skills
- Excellent written communication and typing skills.
- Strong problem-solving and analytical abilities.
- Good interpersonal and customer service skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer proficiency and familiarity with chat support tools.
- Attention to detail and accuracy.
Pay: ₹11,000.00 - ₹20,000.00 per month
Work Location: In person
