Location: R S Puram, Coimbatore
Shift: Rotational Shift
Salary: ₹10,000 – ₹15,000 per month
Job Summary:
We are seeking enthusiastic and customer-focused Customer Support Associates to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving concerns, and ensuring a positive customer experience through effective communication and problem-solving skills.
Key Responsibilities:
- Respond to customer queries via phone, email, chat, or other communication channels.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and escalate complex issues when necessary.
- Maintain detailed records of customer interactions and transactions.
- Follow up with customers to ensure timely resolution of issues.
- Meet quality standards and performance targets.
- Collaborate with internal teams to improve customer satisfaction.
- Adhere to company policies and customer service procedures.
Requirements:
- Qualification: HSC, Diploma, or Any Degree.
- Freshers and experienced candidates are welcome to apply.
- Good communication skills in English, Tamil, and Malayalam.
- Strong interpersonal and problem-solving abilities.
- Basic computer knowledge and typing skills.
- Ability to work in rotational shifts.
- Preferred Skills
- Customer service orientation.
- Active listening and communication skills.
- Ability to handle multiple tasks efficiently.
- Positive attitude and willingness to learn.
Benefits:
- Competitive salary package.
- Training and skill development opportunities.
- Career growth prospects.
- Supportive and professional work environment
Pay: ₹120,000.00 - ₹180,000.00 per year
Benefits:
- Commuter assistance
- Flexible schedule
- Paid time off
- Provident Fund
Work Location: In person
