TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
What we are looking for
Role:Service desk
Experience Range: 3 to 7 Years
Location: Chennai
Must Have:
1. experience in IT Service Desk Support (L1/L2)
2.Proficiency in Ticketing Tools (ServiceNow, BMC Remedy, JIRA, or equivalent)
3.Knowledge of ITIL Processes (Incident, Request, Problem, Change Management)
4.Basic Troubleshooting Skills (Windows, Mac, Network, VPN, Active Directory, Email, Printers)
5.Experience with Remote Support Tools (RDP, SCCM, Bomgar, TeamViewer)
6.Strong Communication & Customer Service Skills
7.Ability to Document & Escalate Issues Effectively
Good-to-Have:
1. Experience with Cloud-Based Support Environments (Azure, AWS, Google Workspace)
