Job Description
We are looking for a Travels Customer Care Executive to handle customer enquiries, understand travel requirements, provide package information, manage CRM activities, follow up with leads, and ensure excellent customer service from enquiry to booking and post-trip support.
Key Responsibilities
- Handle customer enquiries through calls, WhatsApp, and email.
- Understand customer travel requirements, budget, and preferences.
- Explain domestic & international tour packages, hotels, flights, transfers, and sightseeing.
- Prepare and share quotations and package details.
- Follow up with customers and convert enquiries into confirmed bookings.
- Assist with payments, invoices, vouchers, and travel documents.
- Coordinate with Sales, Travel Consultants, Operations, Hotels, and DMCs.
- Handle customer queries and complaints professionally.
- Keep customers updated on booking status, itinerary, flights, and hotel details.
- Maintain good customer relationships and collect feedback.
CRM Responsibilities
- Maintain customer, enquiry, quotation, follow-up, and booking details in CRM.
- Track leads and ensure timely follow-ups.
- Update lead, booking, and payment status.
- Record customer calls, WhatsApp messages, emails, and interactions.
- Ensure no lead or enquiry is missed.
- Maintain accurate customer and booking history.
- Coordinate with Sales and Operations Teams through CRM.
Required Skills
- Excellent English communication skills.
- Good Tamil communication skills.
- Strong telephone and WhatsApp communication.
- Good customer-handling and follow-up skills.
- Basic knowledge of CRM, MS Office, email, and computer applications.
- Good coordination, time management, and problem-solving skills.
- Ability to handle multiple enquiries and work as part of a team.
- Willingness to learn about travel destinations and products.
Qualification & Experience
- Any degree or relevant qualification.
- 1–3 years of experience in Customer Care, Travel, Tourism, Hospitality, or Sales preferred.
- Freshers with good communication skills may also apply.
- Experience in travel enquiries, CRM, follow-ups, and bookings is an advantage.
Job Details
Position: Travels Customer Care Executive
Industry: Travel & Tourism
Department: Customer Care / Sales Support
Experience: 1–3 Years
Employment Type: Full-Time
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
