- Handle customer calls, enquiries, and service-related requests.
- Schedule and confirm vehicle service appointments.
- Receive customers and understand their vehicle/service requirements.
- Coordinate with Service Advisors and workshop teams for timely vehicle delivery.
- Provide customers with regular updates regarding vehicle repair and service status.
- Follow up with customers after vehicle delivery to ensure satisfaction.
- Handle customer complaints and coordinate for quick resolution.
- Conduct service reminders and follow-up calls for pending services.
- Maintain accurate customer records and update CRM/DMS systems.
- Support customer retention and improve repeat-service business.
- Collect customer feedback and work towards improving CSI/customer satisfaction.
- Coordinate service campaigns, recalls, and customer communication activities.
- Maintain professional communication and ensure a positive customer experience.
Pay: ₹12,000.00 - ₹18,000.00 per month
Benefits:
Work Location: In person
