Job Title: Senior Operations Executive
Department: Operations / Supply Chain
Work Timing: Shift-based, between 8:00 AM to 11:00 PM
Reporting To: Senior Program Manager – Operations
Role Summary:
We are looking for an Operations Executive to manage post-enrollment activities including medicine fulfilment, vendor coordination, renewal follow-ups, welcome kit dispatch, payment tracking, and escalation handling. The role requires strong follow-up skills, ownership, coordination with internal teams, and timely closure of customer-related operational tasks.
Key Responsibilities:
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Fresh Order Fulfilment
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Coordinate with vendors for fresh medicine orders.
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Track medicine availability, dispatch status, and delivery timelines.
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Ensure customer promise timelines are monitored and followed.
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Renewal & Retention Support
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Follow up for refill reminders and pending renewals.
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Coordinate payment follow-ups with customers/internal teams.
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Ensure renewals are closed on time.
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Welcome Kit & Inventory Coordination
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Track welcome kit inventory.
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Coordinate dispatch of welcome kits after enrollment.
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Maintain kit dispatch records and stock updates.
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Payment & Vendor Coordination
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Track customer payments and vendor payment requirements.
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Follow up for UTR/payment confirmation wherever needed.
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Support timely vendor payment closure.
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Escalation Handling
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Track delayed deliveries and open customer escalations.
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Coordinate with vendors, delivery partners, and internal teams for resolution.
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Update stakeholders on delay reasons and closure timelines.
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MIS & Tracking
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Maintain daily trackers and dashboards.
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Ensure data hygiene and timely updates.
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Share daily status of open, closed, delayed, and escalated cases.
Required Skills:
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Good communication and follow-up skills.
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Basic Excel / Google Sheet knowledge.
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Ability to coordinate with vendors and internal teams.
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Strong ownership of open tasks.
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Comfortable working in shift-based operations.
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Ability to manage escalations calmly and professionally.
Preferred Experience:
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1–3 years of experience in operations, fulfilment, customer support, logistics, vendor coordination, or healthcare operations.
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Experience in medicine delivery, e-commerce, supply chain, or customer operations will be preferred.
