No.
Performance Parameter
Measure
1.
Continuous Integration, Deployment & Monitoring of Software
100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan
2.
Quality & CSAT
On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation
3.
MIS & Reporting
100% on time MIS & report generation