As a Director of Human Resources, you will define and execute an employee-focused HR strategy. You will shape a workplace where people thrive personally and professionally, driving organizational unity, high trust, and cross-cultural synergy. With a focus on collaboration, efficiency and results, you will lead the India Employee Success team and work closely with India employees, leaders, Country Manager and Global leaders on ensuring the seamless implementation and execution of all HR processes, policies, and programs. You will report to the Senior Director, Global TA & HR.
Leadership & Strategy
- Develop and execute HR strategies that support business objectives, in close collaboration with the Senior Director, Global TA & HR and the India Country Manager.
- Lead the work of the Employee Success team, providing guidance, support, and mentorship to ensure high performance and professional development.
- Demonstrate understanding and appreciation of cultural nuances, especially between India and the US, to foster a collaborative and inclusive workplace environment.
- Drive results and impact with informed decision making by analyzing data, evaluating options, and considering the potential impact on the organization and its employees
- Demonstrate adaptability to changing business needs, regulatory environments, and cultural dynamics, demonstrating flexibility in approach and problem-solving.
HR Operations, Compliance & Risk Management
- Responsible for the full spectrum of Global HR processes and policies, including performance reviews, salary planning, goal setting, talent reviews, employee support programs, and employee relations.
- Develop corporate plans for a variety of HR matters such as compensation, benefits, health and safety, etc.
- Responsible for accurate, timely processing of payroll for all India employees
- Ensure compliance with Indian labor laws, POSH, PF/ESI, and safety regulations, executing policies with fairness, integrity, and dignity.
- Stay abreast of legal changes and working closely with legal and leadership to implement necessary adjustments to HR policies and practices.
- Provide ongoing guidance and support to both onsite and global leaders on best HR practices and strategies to foster a fair and positive work environment.
- Anticipate and resolve litigation risks, ensuring a safe and compliant workplace.
- Collaborate with legal, India Country Manager and global leaders to ensure global alignment
Performance Management & Talent Development
- Partner with local and global leadership to ensure our performance management strategies are human-centric, clear, consistent and effective
- Identify and execute companywide leadership development programs, ensuring alignment with global strategies and local needs.
- Cultivate a culture of learning at all levels
- Develop and execute a cohort training strategy for new hires and new leaders
Employee Engagement & Organizational Culture
- Foster a culture that aligns with our global and local values
- Oversee and enhance rewards and recognition programs, promoting a culture of excellence and meaningful appreciation across the organization.
- Educate leaders on best practices and encourage recognition
- Review of programs for effectiveness, fairness and alignment with budget
Talent Acquisition & Workforce Planning
- Position the India GCC as an employer of choice by highlighting a culture of care, purpose-driven work, equity, and continuous growth.
- Ensure a performance enablement approach focused on continuous feedback, development, coaching, and meaningful recognition.
- Partner with local and global leaders as well as US Employee Success team members on career pathing for India roles and teams
- Serve as a guide on compensation and ensure alignment with our India compensation philosophy
System Integrity, Data Analysis & Reporting
- Responsible for Employee Success data integrity across all systems and records
- Manage timely Employee Success metrics reporting
- Review and analyze HR data to inform decision-making processes, highlight successes, and identify areas for improvement.
Team Cohesiveness, Unity & Cross-Functional Collaboration
- Foster One-Team Culture: Champion a unified company culture that breaks down functional silos and creates a strong sense of belonging across geographically distributed and hybrid teams.
- Drive mutual trust, open communication, and cross-cultural alignment.
- Proactively monitor team dynamics, resolve interpersonal or cross-departmental friction, and facilitate team-building interventions that enhance psychological safety and trust.
- MBA / Master’s degree in Human Resources or Personnel Management from a recognized institution.
- 14+ years of experience in Human Resources, with at least 6-8 years in a leadership role managing diverse HR functions.
- Cross-Cultural Leadership: Outstanding executive presence, cross-cultural agility, change leadership, and communication skills
- Extensive knowledge of current employment laws, regulations and statutory compliance protocols.
- A strong ethical compass, maintaining confidentiality, demonstrating fairness, and earning the trust of employees and leadership alike
- Hands-on experience with enterprise HRIS platforms (e.g., UKG, ADP SuccessFactors, Darwinbox, etc) and HR data reporting.
- Ability to be a strong coach & player, with the ability to inspire and manage a multidisciplinary HR team.
- Ability to operate in a matrix reporting structure, balancing global strategies with local needs.
- Experience of working in IT services & US healthcare (RCM) industries.
- Service: Create Raving Fans
- Accountability: Follow Up; Own Up
- Attitude: Possess True Grit
- Personality: Be Minty
- Work Ethic: Be Rock Solid
- Community Outreach: Give Back
- Health and Wellness: Live Better
- Resource Efficiency: Do Más With Menos
Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.
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