Job Summary
We are looking for an experienced Credit Control Head / Accounts Receivable professional to manage the company’s receivables, credit control, collections, customer outstanding, and related finance operations. The candidate will be responsible for ensuring timely collections, controlling credit exposure, reducing overdue outstanding, and maintaining strong coordination with customers and internal teams.
Key Responsibilities
- Manage the complete Accounts Receivable and Credit Control function.
- Monitor customer outstanding, ageing reports, overdue invoices, and payment schedules.
- Ensure timely collection of payments from customers as per agreed credit terms.
- Follow up with customers for overdue invoices and resolve payment-related issues.
- Prepare and review Ageing Reports, DSO, Collection Reports, and Outstanding Reports.
- Set and monitor customer credit limits and credit periods based on company policies.
- Conduct regular review of customer credit exposure and identify high-risk accounts.
- Coordinate with Sales, Operations, Customer Service, Billing, and Finance teams for timely invoice generation and collection.
- Ensure invoices are raised accurately and on time as per agreed customer contracts/rates.
- Handle customer queries related to invoices, deductions, credit notes, debit notes, and payment reconciliation.
- Monitor and resolve POD-related, billing, rate, shortage, damage, and service-related deductions affecting collections.
- Coordinate with customers for submission and acceptance of invoices and supporting documents.
- Ensure proper reconciliation of customer accounts and timely adjustment of receipts.
- Track TDS, GST, credit notes, debit notes, and other deductions impacting receivables.
- Identify long-pending and disputed invoices and drive resolution with the concerned departments.
- Escalate critical overdue accounts and potential bad debts to management.
- Prepare weekly and monthly MIS reports for management review.
- Monitor collection targets and ensure achievement of monthly collection goals.
- Develop and implement effective credit control and collection processes.
- Maintain proper documentation and records for audit and compliance purposes.
- Lead and guide the Accounts Receivable/Credit Control team.
Logistics & Transportation-Specific Responsibilities
- Handle receivables from transportation, courier, express, freight, and logistics customers.
- Understand billing based on freight charges, vehicle hiring, detention, ODC, loading/unloading, fuel surcharge, and other logistics services.
- Coordinate with Operations and Billing teams for supporting documents such as POD, LR/GR, invoices, e-way bills, delivery documents, and rate confirmations.
- Track customer deductions related to freight, POD, service levels, damages, shortages, and contractual penalties.
- Ensure timely closure of billing disputes with customers.
- Monitor customer-wise profitability and outstanding where required.
- Coordinate with Key Account Managers and Business Development teams for collection from key customers.
Required Skills
- Strong knowledge of Credit Control and Accounts Receivable.
- Excellent knowledge of Accounts Receivable Ageing and collection processes.
- Strong customer follow-up and negotiation skills.
- Good understanding of GST, TDS, invoicing, reconciliation, and basic accounting.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Good knowledge of MS Excel and MIS reporting.
- Experience with ERP/accounting software such as SAP, Tally, Oracle, or similar systems.
- Ability to manage a team and coordinate with multiple departments.
- Strong attention to detail and ability to work with deadlines.
Key Performance Indicators (KPIs)
- Monthly collection achievement.
- Reduction in overdue receivables.
- Improvement in DSO (Days Sales Outstanding).
- Reduction in long-pending outstanding.
- Timely reconciliation of customer accounts.
- Reduction in billing disputes and deductions.
- Credit limit and credit exposure control.
- Reduction in bad debts.
- Timely submission of MIS and collection reports.
Qualification
Education: B.Com / M.Com / MBA Finance / CA Inter or equivalent qualification.
Preferred: Candidates with experience in Logistics, Transportation, Courier, Express, Freight Forwarding, or Supply Chain industries will be preferred.
Candidate Profile
The ideal candidate should be a result-oriented finance professional with strong experience in credit control, collections, customer reconciliation, and accounts receivable management, with the ability to lead the function and ensure healthy cash flow for the organization.
Pay: ₹15,000.00 - ₹40,000.00 per month
Work Location: In person
