Job Description – Receptionist
Position: Receptionist
Department: Front Office / Reception
Location: Sanjivini Super Speciality Hospital, Gomti Nagar, Lucknow
Job Summary
The Hospital Receptionist will be responsible for managing the reception desk, welcoming patients and attendants, handling inquiries, coordinating appointments, and ensuring smooth communication between patients and hospital departments.
Key Responsibilities
- Welcome and greet patients, attendants, doctors, and visitors professionally.
- Register new and returning patients accurately in the hospital system.
- Handle OPD registration, appointments, and patient enquiries.
- Guide patients and attendants to the appropriate department, doctor, ward, or diagnostic service.
- Manage incoming and outgoing calls and transfer calls to concerned departments.
- Provide information regarding doctors, OPD timings, hospital services, and facilities.
- Coordinate with doctors, nursing staff, billing, laboratory, radiology, pharmacy, and other departments.
- Maintain proper records of patient registration, appointments, and reception activities.
- Handle patient and attendant queries politely and escalate complaints to the concerned authority when required.
- Assist patients with admission, discharge, billing, and other hospital formalities as required.
- Maintain confidentiality of patient information and hospital records.
- Follow hospital policies, SOPs, and communication protocols.
- Perform other duties assigned by the hospital management.
Required Qualifications
- Graduate preferred.
- Previous experience in a hospital or healthcare organization is preferred.
Required Skills
- Good communication and interpersonal skills.
- Basic computer knowledge and familiarity with hospital software.
- Good Hindi and English communication skills.
- Ability to handle patients and attendants calmly and courteously.
- Good coordination, multitasking, and time-management skills.
- Ability to work in rotational shifts, including weekends and holidays when required.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
