Job Description:
We are hiring a Senior Customer Service Executive to manage escalations and ensure high-quality customer experience in our e-commerce operations.
Key Responsibilities:
- Handle customer queries via email, chat, phone, and social media
- Manage escalations and complex customer issues
- Ensure resolution of complaints related to delays, damages, and order issues
- Coordinate closely with warehouse, logistics, and operations teams
- Monitor customer satisfaction and service quality standards
- Maintain CRM records and ensure proper follow-ups
- Support and guide junior team members when required
Requirements:
- 2–4 years experience in customer service (e-commerce preferred)
- Strong communication and problem-solving skills
- Experience in handling escalations and difficult customers
- CRM/ticketing system knowledge preferred
- Ability to multitask and work in shift environment
Benefits:
- Competitive salary based on experience
- Performance incentives
- Career advancement opportunities
- Professional and dynamic work culture
Pay: ₹20,000.00 - ₹22,000.00 per month
Application Question(s):
- Current Salary
- Expected Salary
- Notice Period
- Are you ready to work on a shift from 12:30 pm to 9:30 pm shift
Experience:
- relevant: 2 years (Required)
Work Location: In person
