About the opportunity
The Wage specialist is responsible for collecting, reviewing, and analyzing information from court orders to process involuntary salary deductions during payroll.
What you’ll get to do
- Interpret and Index wage garnishment orders
- Prepare and respond to inquiries from clients, courts, state and federal agencies for garnishment orders
- Interface with clients and use critical thinking skills to resolve complex problems within a high volume, fast paced environment
- Manage assigned work in organized, proactive manner to meet all required commitments, including KPI's (metrics) and client SLA's (service level agreements)
- Proactively highlight risks and prepare root cause analysis to ensure issues/concerns are escalated for resolution
What’s in it for you
- YOUnity diversity and inclusion programs
- Amazing time away from work programs
- Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
- Recognition for your contributions through excellent pay, perks, and rewards
- Opportunities to fuel your career growth through numerous internal and external programs and events
Skills and experience we value
- Eager to learn, grow and develop – self-study and seek development feedback
- Ability to make sound decisions, work independently and assist other staff members
- Ability to maintain a positive work atmosphere facilitating the success of the department
- Ability to maintain sensitive and highly confidential information
- Seek improvements, question processes, streamline, prioritize, and be efficient
- Be a global partner, take ownership and always provide solutions
- Functions well in a constantly changing environment
- Partner cross functionally to align with Wage Administration department needs
- Ability to make sound decisions, work independently and assist other staff members
- Excellent professional verbal and written communication skills
- Exceptional customer service abilities
- Strong attention to details and accuracy
- Self-motivated with the ability to succeed in a fast-paced/high-volume transaction-based environment
- Comfortable with meeting firm deadlines, SLA’s/service level agreements, and metrics
- Critical thinking and problem-solving skills is a must
What would make you really stand out
- Proven Wage Garnishment processing experience
Other requirements:
- US working hours - 08:00 to 17:00 EST
- Ability to work overtime (Weekday/Weekend) and including Indian public holidays
- May be exposed to challenging customers, occasional work interruptions, the requirement to adjust work priorities, having to deal occasionally with unexpected deadlines.
