Skill required: Case Management - Workday Talent Management
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? This Role involves deeper understanding of the Leave of Absence expertise to administer absence on Workday. Train & develop Team s Functional knowledge, General Support to Client employees and communication.
What are we looking for? Qualification: Bachelor’s degree (Any discipline) Essentials : • 3+ Years LOA process experience with similar background Desirable : • HR Domain certification Certification would be a plus • Successfactors Experience is a plus • Exposure to BPO industry Skills: • Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels • Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. • Resilience and ability to work under pressure • Good organizational, prioritization and multi-tasking skills to deliver to deadlines • Analytical and problem-solving skills. • Demonstrate high levels of confidentiality • Attention to detail & quality driven – in communications and all system transactions • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate • Basic Leadership and coaching skills • Team Work & Collaboration • Self driven • Flexibility to work in Shifts. • Results / target oriented • Multi-cultural awareness • Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette/ technique. Candidate should be willing to work in Rotational shifts. Interaction with Client Employees
Roles and Responsibilities: Leave Case Management • Administer leave of absence cases FMLA, ADA, STD/LTD, parental, military, bereavement, and state-specific leaves for a global wealth management workforce. • Intake, review, and adjudicate leave requests in compliance with applicable laws, client policies, and collective bargaining agreements where applicable. • Coordinate with third-party administrators (TPAs), insurance carriers, and medical providers to manage disability certifications and return-to-work documentation. • Track leave entitlements, intermittent usage, and exhaustion dates with precision across multiple concurrent cases. Functional Competencies • Deeper understanding of the Leave of Absence administration • Strong MS Office and Excel skills • Strong command on written and verbal English language • Proficient with Business Excellence Practice
Any Graduation
