About Us
At AVW Global Transports & Logistics LLP, we don’t just move cargo — we move businesses forward. As a fast-growing logistics and transport company, we are committed to delivering reliable, professional, and customer-focused logistics solutions across multiple industries. We believe in building long-term relationships through service excellence, operational efficiency, and customer satisfaction.
Job Role
We are seeking a proactive and customer-oriented Customer Support Executive to manage client communication, shipment coordination support, and customer relationship management. The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and the confidence to handle customer interactions professionally and efficiently.
Key Responsibilities
- Handle customer inquiries through phone calls, WhatsApp, emails, and other communication channels.
- Provide shipment updates and coordinate closely with the operations team.
- Resolve customer complaints and ensure timely follow-ups for issue resolution.
- Maintain accurate customer records and regularly update CRM/database systems.
- Coordinate with transporters, warehouse teams, and clients to ensure smooth operational flow.
- Support documentation processes and order tracking activities.
- Ensure high levels of customer satisfaction through professional and timely communication.
- Prepare and submit daily customer support reports to management.
Requirements
- Bachelor’s degree in any discipline.
- Good communication skills in English and Malayalam; Tamil proficiency is an added advantage.
- Basic knowledge of MS Office, Google Sheets, and professional email communication.
- Ability to multitask and perform effectively under pressure.
- Strong coordination, interpersonal, and organizational skills.
- Previous experience in logistics or customer support will be considered an advantage.
Preferred Skills
- Customer handling and conflict resolution abilities.
- Team coordination and collaboration skills.
- Effective time management and multitasking capability.
- Professional phone etiquette and communication skills.
- Quick learning ability and adaptability in a fast-paced environment.
Salary & Benefits
- Competitive salary package based on experience and skills.
- Career growth and professional development opportunities.
- Friendly, supportive, and dynamic work environment.
- Performance-based incentives.
Work Location: In person
