Senior Customer Support Executive / Senior Customer Delight Executive
Koramangala, Bangalore
Full-time | Permanent
Salary: ₹30,000 – ₹40,000 per month
About PropertyAngel
PropertyAngel is a leading proptech company and one of Bangalore’s top O2O second landlord platforms, specializing in housing asset management services. With over ₹1500 crores of assets under management, 95%+ occupancy rate, and 100% on-time rent distribution, we are committed to delivering exceptional customer experiences and innovative real estate solutions.
Job Overview
We are looking for an experienced and customer-focused Senior Customer Support Executive / Senior Customer Delight Executive to join our growing team. The ideal candidate should have strong communication skills, experience in handling customer escalations, and the ability to deliver excellent customer service while coordinating with multiple teams.
Key Responsibilities
- Handle customer queries, complaints, and escalations professionally
- Provide support through calls, emails, and ticketing tools
- Ensure timely resolution of customer issues and maintain high customer satisfaction
- Coordinate with internal departments for smooth issue resolution
- Maintain proper records of customer interactions and follow-ups
- Guide and support junior customer support team members
- Build strong relationships with property owners and tenants
- Identify process improvements to enhance customer experience
Requirements
- 4 to 8 years of experience in Customer Support / Customer Service
- Excellent verbal and written communication skills
- Fluency in English & Hindi is mandatory
- Experience in handling escalations and customer relationship management
- Knowledge of CRM or Freshdesk is preferred
- Strong problem-solving and multitasking abilities
- Graduation preferred
Work Details
- Location: Koramangala, Bangalore
- Working Days: Monday to Saturday
- Work Mode: Work from Office
Benefits
- Cell phone reimbursement
- Health insurance
- Life insurance
- Provident Fund
- Career growth opportunities
- Supportive work environment
Walk-in Interview Details
- Interview Time: 11:00 AM
- Interview Days: Monday to Saturday
- Please carry a copy of your updated resume
Contact Details
How to Apply
Interested candidates can apply here:
https://creatorapp.zohopublic.com/propertyangel/pa-hr-recruiter/form-perma/Candidate_Screener/GFyYpFkR3nFFHxPq7kDegRYp6GthPh2O9Q3EnBrZ0v8wSfq28WmN9D1U1kOzAHZb4nz7r4dXsszReb9Jr7xQ3qt8ARp5fHdCC7U1
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Provident Fund
Work Location: In person
