Service Delivery Manager - T&S - Moderation Services
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
Inviting applications for the role of Manager Lean Digital Transformation Trust & Safety A Black Belt in Genpact is responsible for managing and executing a roadmap of High Impact Projects that solve for the business problems/opportunities of key customer(s) around Trust & Safety (content moderation AI labeling ad moderation etc.) through usage of methodologies like Lean Six Sigma Business process re-engineering or Digital/ Analytics solutions The role would be responsible for the effective delivery of the key transformation projects for the clients with a distinctive focus on deploying digital technologies like Robotics Machine Learning Intelligent automations and other Advanced technologies by working with cross-functional global teams to favorably impact to the business outcomes of the customer. Given the nature of the role and distribution of the teams the role may require travel and flexibility. This provides an opportunity to work in cross-functional environment where soft skills come to the fore more often gives exposure to senior stakeholders internal and external. Responsibilities: - Create a roadmap for driving lean digital transformation and process improvement for the clients core and enterprise operations - Create Point of Views and Art of the Possible by assessing operations from the lens of Digital Analytics and Process Re-engineering/re-imagination - Lead digital led transformation Projects for the business individually complete 2-3 high impact projects per year per guidelines of certification - Program management involving cross-functional teams and multiple project leads for timely delivery of results and outcomes - Lead and Implement business process management system for new clients - Drive Lean Digital Transformation DNA - training testing & certification lead any other analytics and productivity initiatives that come up - Coach & Mentor Project Owners and Team Members in DMAIC and Lean projects - Partner with operating teams in delivering key SL As productivity commitments risk mitigation etc. - Establish a governance framework and steer continuous improvement conversations with clients/internal stakeholder
Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
Certifications
PMP - UdemyUdemy, Registered Professional Adjuster (RPA) - GenpactGenpact, Set of certifications from IT Infrastructure Library (ITIL) - EXINEXIN
Required Skills
Audit Risk Assessments, Budgeting, Change Management, Compliance Risk Management, Content Management, Content Strategy, Critical Thinking, Data Analytics, Information Security Risk Management, Operation Risk Management, Risk Management, Third Party Risk Management, Trust and Safety
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
T&S - Moderation Services
Remote Type -
Office
Work Shift -
Day Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
