PVR INOX Ltd. Job Title: Service Associate Department: Operations / Guest Services Location: PVR INOX Multiplex Job Summary The Service Associate is responsible for delivering excellent customer service, ensuring smooth cinema operations, maintaining cleanliness and safety standards, and providing guests with a memorable movie-going experience. Key Responsibilities Welcome and assist guests in a professional and friendly manner. Issue and verify movie tickets at the box office and entry gates. Handle food and beverage sales at the concession counter. Maintain cleanliness and hygiene in auditoriums, lobby, and work areas. Ensure timely seating of guests and guide them to their respective screens. Resolve customer queries and complaints politely and efficiently. Follow company SOPs, safety guidelines, and food hygiene standards. Support daily operational activities and coordinate with team members. Assist in opening and closing procedures of the cinema. Promote ongoing offers, memberships, and value-added services. Required Skills Excellent communication and interpersonal skills. Customer service orientation. Teamwork and collaboration. Time management and multitasking ability. Basic computer and POS knowledge. Problem-solving skills with a positive attitude. Qualification Minimum 10+2 (Higher Secondary); Graduate preferred. Prior experience in hospitality, retail, or customer service is an advantage but not mandatory. Working Conditions Flexible shifts, including weekends and public holidays. Standing for extended periods and handling fast-paced operations. Rotational weekly offs as per company policy.
Pay: ₹15,800.00 - ₹595,077.23 per month
Benefits:
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
