Assistant Center Manager Job Description
KEY TECHNICAL RESPONSIBILITIES
Ø Responsible for monitoring the Administrative, Operational and Technical aspects & smooth functioning of the center.
Ø Monitoring Client Progress, Regular monitoring of progress of all clients.
Ø Maintain liaison between the Centre and the Corporate Office.
Ø Communication, implementation and compliance of all corporate policies in the Centre.
Ø Trainings To identify the Training needs of the staff and inform the R & D.
Ø Review the appointment planner.
Ø Regular monitoring of client follow-up data wherever required and self follow-up for special clients including VIPs and Doctors.
Ø To give realistic sales targets to individual staff members and monitor the same on a daily basis aiming towards the achievement of centers sales target.
Ø To ensure adherence & compliance to standard operating procedures at all times and to also ensure that standards are driven by the Center Manager(s) while providing ownership value.
Ø To help settle personnel grievances through a rational & open meeting or use personal discretion to intervene directly.
Additional Responsibilities:
Ø To offer assistance in pre opening activities of new centers by finalization of floor maps, appliances, consumables, gadgets etc for centers (new and renovations) with approval from corporate office.
Ø To train and groom the next identified successor as Centre Head (staff identified from within the Centre team ).
Ø In addition to the above mentioned duties and job functions, to carry out any other assignment given occasionally by the Regional Operations Head.
Ø To ensure cleanliness, hygiene and maintenance of the center.
Ø Regular reports on problems observed, actions to be taken and deadlines for the same.
Ø Special focus on service delivery, customer care, satisfaction, delight and feedback.
Ø Cash checking To ensure systematic cash handling and maintenance of cash register . Physical cash and entries in the cash register should match. Report to be sent on any variation to all concerned.
Job Type: Full-time
Pay: ₹40,000.00 - ₹50,000.00 per month
Benefits:
Work Location: In person
