Job Role: Senior Application Developer - Workday Integration
Shift: US Shift (6.00 PM to 2.00 AM)
Work Mode: Hybrid
Relevant Exp: 7+ Years
Job Description:
Professional Summary- Workday Integration Support Engineer
Having 5+ years of relavant experience in Workday Integration Support with expertise in monitoring, troubleshooting, and supporting Workday inbound and outbound integrations. Experienced in handling production support activities, incident management, ServiceNow ticket handling, integration monitoring, error analysis, and coordinating with cross-functional teams for issue resolution. Worked extensively on Workday integrations for the Rockwell Automation client.
Roles & Responsibilities
Provide L2/L3 support for Workday integrations in production environments.
Monitor daily integration runs and identify failures proactively.
Analyze integration errors and perform root cause analysis (RCA).
Support inbound and outbound integrations including:
PECI, Core Connectors, EIB, Studio integrations, API/Web Service integrations
Handle incidents, service requests, and change requests through ServiceNow.
Coordinate with HR, Payroll, Benefits, and vendor teams for issue resolution.
Validate integration data and ensure successful file delivery to downstream systems.
Perform integration reruns and retransmissions when required.
Support file transfer protocols like SFTP and encryption methods such as PGP.
Monitor middleware and scheduled jobs for failures and delays.
Participate in deployment validations and post-production support activities.
Prepare incident reports, RCA documents, and support documentation.
Ensure SLA adherence and timely ticket closure.
Support production releases and weekend deployment activities.
Technical Skills to Mention
Workday Technologies
Workday Studio, EIB, Core Connector Worker (CCW), PECI, Workday Web Services (SOAP/REST APIs)
Report Writer, Calculated Fields, Integration Event Monitoring, Support & Ticketing Tools
ServiceNow
File Transfer & Middleware, SFTP, PGP Encryption, XML, XSLT, Web Services, Functional Areas Supported
HCM, Payroll, Benefits, Compensation