Overseeing day-to-day operations including check-in/check outs, guests’ queries, maintaining guest records, housekeeping, etc.
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Handle Guest interaction In person and also Email correspondence
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Staff interactions/management with housekeeping staff and external vendors
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Quality control and maintenance
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Manage back-office systems and processes
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Adhere to finance and accounting standards incl. daily accounts
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Being up to date about the activities and events happening in the hostel and around the city
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Ensuring that Guests have a great time and convert their happiness into great reviews
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Responsible to execute the tasks which will be inclusive always
