Job Title: Front Office Manager
Department: Front Office
Reports To: Chief Executive Office
Job Summary
The Assistant Front Office Manager is responsible for managing all front office operations to ensure exceptional guest experience, efficient service delivery, and smooth coordination with internal departments. The role involves leading the front office team, maintaining brand standards, handling guest relations, and driving operational excellence.
Key Responsibilities
- Oversee day-to-day Front Office operations, including reception, concierge, and guest services
- Ensure a seamless guest journey from check-in to check-out
- Lead, mentor, and supervise the Front Office team
- Handle guest feedback, complaints, and escalations professionally
- Coordinate closely with Housekeeping, F&B, Engineering, Sales, and Accounts
- Monitor room inventory, occupancy levels, and yield/upselling opportunities
- Ensure adherence to SOPs, brand guidelines, and hospitality standards
- Prepare and review duty rosters, attendance, and shift schedules
- Conduct regular training sessions and performance reviews
- Ensure compliance with safety, security, and statutory requirements
- Prepare and analyze daily operational reports, audits, and MIS
- Manage VIP arrivals, corporate guests, and special requirements
- Represent the Front Office in management meetings
Skills & Competencies
- Strong leadership and people management skills
- Excellent communication and guest-handling abilities
- Sound knowledge of Front Office operations and PMS systems (Opera / IDS / similar)
- Problem-solving and decision-making skills
- Ability to multitask in a fast-paced hospitality environment
- High standards of professional grooming and presentation
Qualifications & Experience
- Degree/Diploma in Hotel Management or Hospitality
- 5–8 years of experience in Front Office operations
- Prior experience as Assistant Front Office Manager preferred
Job Types: Full-time, Permanent
Pay: ₹40,000.00 - ₹45,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund
Work Location: In person
