Customer Experience Manager (CXM)
Key Responsibilities
- Manage customer feedback, complaints, and escalations.
- Monitor CSI/NPS and improve customer satisfaction.
- Conduct customer follow-ups and ensure timely issue resolution.
- Coordinate with Sales, Service, and CRM teams.
- Maintain customer records and prepare CX/MIS reports.
- Drive customer retention and loyalty initiatives.
Requirements
Graduate in any discipline.
4-8 years of experience in Customer Experience/CRM.
Automobile dealership experience preferred.
Excellent communication, coordination, and problem-solving skills.
Pay: ₹10,981.59 - ₹50,004.67 per month
Benefits:
Work Location: In person
