Key Responsibilities
- Supervise and manage VMC operators during assigned shifts.
- Monitor CCTV systems, alarms, and other surveillance platforms.
- Ensure prompt identification, reporting, and escalation of incidents.
- Maintain accurate incident logs, reports, and shift handover documentation.
- Ensure compliance with company policies, SOPs, and security protocols.
- Conduct regular performance reviews and provide coaching to team members.
- Coordinate with security teams, facility management, and other stakeholders during incidents.
- Schedule staff shifts and manage attendance.
- Monitor system health and report technical issues to the IT or maintenance team.
- Prepare daily, weekly, and monthly operational reports.
- Support audits, investigations, and continuous process improvement initiatives.
- Train new team members on VMC procedures and systems.
Required Qualifications
- Bachelor's degree or Diploma in any discipline (preferred).
- 2–5 years of experience in surveillance, security operations, or monitoring center operations.
- Previous supervisory experience is preferred.
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
