1. Coordinate with Quality Engineers / Manufacturing Engineers to discuss and resolve product quality issues raised by customers.
2. Update CRM team in a timely fashion regarding the status of quality issues or any requests.
3. Participate in product quality planning and control process based on customer’s specifications and requirements.
4. Inform manufacturing team regarding customer feedback and expectations on product’s quality.
5. Prepare and update all necessary quality reports as required by customers.
6. Train and guide quality management team in identifying and developing problem solving methodologies to resolve quality issues
7. Assist in new product development activities to avoid quality issues.
8. Address customer issues in a timely manner to ensure customer satisfaction.
9. Monitoring customer satisfaction and identifying ways to improve the customer experience
10. Lead resolution efforts for complex technical root causes and mentor the juniors.
11. Perform onsite customer investigation as needed.
12. Audit Corrective & Preventive actions provided by the team and monitor its effectiveness.
13. Monitor the effectiveness of the correction performed against complaint
14. Report the status of open complaints and recurring complaints on timely basis
Job Type: Full-time
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Food provided
- Provident Fund
Experience:
- total work: 5 years (Preferred)
Work Location: In person
