Company: OwlMinds Pvt. Ltd. Location: Viman Nagar, Pune (Work from Office)
Salary: ₹10,000 – ₹15,000 per month Working Days: 6 Days a Week Week Off: One fixed week off between Monday and Friday Weekend
Availability: Saturday and Sunday are mandatory working days
About OwlMinds: OwlMinds is an innovative EdTech platform focused on equipping students with future-ready skills such as Entrepreneurship, Financial Literacy, AI & Digital LifeTech, and Leadership through live interactive online classes. We are looking for a proactive and student-focused Relationship Manager who will ensure a seamless learning experience for every enrolled student by coordinating effectively with parents, teachers, and internal teams.
Key Responsibilities :
Onboard students on Dashboard
Assist parents and students with class scheduling, dashboard navigation, and resolving operational queries.
Update credits and report cards as per requirements.
Create WhatsApp groups for newly enrolled students and parents, and share onboarding and welcome messages.
Coordinate with parents and teachers to schedule classes based on mutually convenient time slots.
Send timely class reminders through calls, WhatsApp messages, and other communication channels to maximize attendance.
Resolve teacher and parent issues promptly.
Conduct regular feedback calls with parents to understand their experience, collect teacher feedback, and record NPS (Net Promoter Score) and other satisfaction metrics.
Get the homework, reports, project submissions done by students and get them submitted with the teachers.
Ensure a smooth and delightful post-enrollment experience for every student.
Track scheduled, completed, missed, and rescheduled classes, and proactively follow up wherever required.
Coordinate with internal teams (Sales, Operations, teachers, etc) to resolve scheduling or operational issues quickly.
Maintain accurate records of parent interactions, feedback, and student progress in the CRM/system.
Update sales for renewals of paid students.
Build strong relationships with parents and ensure high student engagement throughout the learning journey.
Key Performance Indicators (KPIs)
Maximum number of paid classes successfully scheduled and completed.
High class attendance percentage.
Parent satisfaction and NPS score.
Timely response and issue resolution.
Low number of missed or rescheduled classes.
Eligibility:
Graduate in any discipline.
Excellent verbal communication skills in English and Hindi.
Additional regional languages are an advantage.
Comfortable speaking with parents over phone and WhatsApp.
Good coordination and organizational skills.
Knowledge of Google Sheets, Excel, and computer applications.
Customer service or relationship management experience is preferred but freshers with excellent communication skills are also encouraged to apply.
Must have their own working laptop and smartphone.
Required Skills
Strong interpersonal and relationship-building skills.
Excellent time management and multitasking abilities.
Problem-solving mindset with attention to detail.
Ability to handle multiple parents, teachers, and schedules simultaneously.
Positive attitude and customer-first approach.
What We Offer
Opportunity to work in a fast-growing EdTech startup.
Supportive and collaborative work environment.
Learning and career growth opportunities.
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
