Looking for experienced Project Manager to lead the implementation and delivery of our HR - Compensation & Performance Management SaaS platform for Indian and global customers. The ideal candidate should have strong project management, client handling, and stakeholder management skills with a proven track record of delivering software implementation projects successfully within timelines. The role involves managing end-to-end customer engagements, coordinating with cross-functional teams, and ensuring smooth project execution from initiation to successful go-live.
Required Qualification:
Degree: Bachelor's/ Master's Degree
Specialization: Computer Science, Information Technology, Business Administration, Human Resources, Engineering, or related fields
Certifications: PMP / PRINCE2 / Certified Scrum Master (CSM) / Agile certifications are preferred but not mandatory
Experience - 5-10 yrs
Key Responsibilities:
1. Project Management
- Lead end-to-end implementation of Compensation & Performance Management solutions for Indian and overseas customers.
- Prepare project plans, define milestones, track timelines, manage resources, risks, and deliverables.
- Ensure successful project execution from initiation to go-live and post-implementation support.
- Manage multiple customer projects and ensure timely delivery with high-quality standards.
2. Customer Engagement
- Act as the primary point of contact for Indian and overseas customers
- Manage end-to-end communication throughout the project lifecycle.
- Understand customer requirements and business processes through discussions and translate business requirements into clear functional specifications/user stories.
- Provide regular project updates, manage customer expectations, and ensure customer satisfaction.
- Coordinate UAT, customer training, deployment activities, and project closure.
3. Business Analysis & BA Team Support
- Work with customers to gather, analyze, and document functional requirements.
- Prepare and review requirement documents, functional specifications, user stories, and related project documentation.
- Perform gap analysis between standard product capabilities and customer-specific requirements.
- Recommend suitable solutions through product configuration, customization, or product enhancements.
- Collaborate with BA, Engineering, and QA teams to ensure requirements are clearly understood and delivered.
4. Product Configuration & Enhancements
- Understand customer requirements and support product configuration to meet business needs.
- Coordinate customer-specific enhancements, change requests, and product improvement initiatives.
- Support impact analysis, scope definition, effort estimation, and release planning.
- rack enhancement requests and ensure timely delivery in coordination with internal teams.
5. Cross-functional Collaboration
Collaborate with BA, Engineering, QA, and Support teams to ensure smooth project execution.
Monitor project progress, issues, risks, and dependencies and drive timely resolution.
Prepare project status reports and provide updates to customers and management.
Contribute to improving implementation processes, product adoption, and overall customer experience.
Skills:
Functional & Technical Skills:
- Strong experience in Software Project Management and customer implementation projects.
- Experience in requirement gathering, business analysis, and preparing functional documentation (BRD, FRS, User Stories).
- Ability to understand business processes and translate customer requirements into functional solutions.
- Experience working with cross-functional teams.
- Knowledge of Agile/Scrum methodologies and project management practices.
- Familiarity with project management tools such as Jira, Azure DevOps, Microsoft Project, or similar tools is preferred.
Soft Skills:
- Excellent verbal and written communication skills.
- Strong customer handling and stakeholder management abilities.
- Strong analytical and problem-solving skills.
- Ability to manage multiple priorities and deliver projects within timelines.
- Good presentation, negotiation, and collaboration skills.
Competencies:
- Customer Focus & Stakeholder Management
- Requirement Analysis & Business Understanding
- Project Planning & Execution
- Problem Solving & Decision Making
- Communication & Presentation Skills
- Collaboration & Teamwork
- Ownership & Accountability
- Attention to Detail
- Adaptability and Learning Agility
Work Environment & Physical Demands:
Work Mode: Office-based / Hybrid (as per company policy)
Physical Demands:
- Flexibility to attend customer meetings outside regular working hours, including evening calls to support overseas customers.
- Extended working hours may be required during critical project phases, UAT, deployments, and go-live activities.
Pay: ₹75,000.00 - ₹100,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Education:
Experience:
- Software project management: 5 years (Required)
Work Location: In person
