Job Description: Process Coordinator (HR & Admin)
Company: Lamba Hyundai
Reports to: Director / Owner
Location: New Delhi
Role Objective - The Process Coordinator (PC) is responsible for ensuring 100% operational discipline at Lamba Hyundai. You will be the "eyes and ears" of the management, ensuring that every department (Sales, Service, Admin) follows Standard Operating Procedures (SOPs) and meets Hyundai’s premium brand standards.
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Key Responsibilities
1. Process Auditing & Compliance
- Conduct daily "Floor Audits" to ensure showroom and service center readiness (cleanliness, branding, staff grooming).
- Perform weekly audits of the CRM and DMS to ensure no lead is left unaddressed and all Test Drives are logged with valid documents.
- Monitor and report any deviations from the 6-Point Walkaround or Customer Greeting SOPs.
2. Human Resources (HR)
- Recruitment: Manage the end-to-end hiring process for Sales Consultants, Technicians, and Hostesses.
- Onboarding: Ensure every new hire undergoes a formal induction and has the necessary tools (DMS access, Email, Uniform) on Day 1.
- Training: Track and ensure 100% completion of Hyundai HPI (STAR Rewards) modules for all staff.
- Attendance: Manage biometric records and handle any disciplinary issues or "Show Cause" notices.
3. General Administration
- Vendor Management: Oversee AMCs for dealership facilities (ACs, Lifts, IT systems).
- Petty Cash: Supervise and verify daily petty cash expenses and ensure timely reconciliation.
- Inventory: Support the Stock Controller in monthly physical audits of vehicle and accessory stock.
4. Reporting & Coordination
- Lead the Daily Morning Huddles to align the team on the day’s targets and "Run Rate."
- Provide a weekly "Process Health Report" to the Director highlighting compliance scores and staffing gaps.
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Candidate Profile
- Experience: Fresher will also work (We need the candidate for Internship)
- Education: Graduate in any stream; MBA in HR or Operations is preferred.
- Technical Skills: Proficient in MS Excel (for reporting)
Job Type: Full-time
Pay: ₹10,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
