Position: Customer Service Executive
Location: Chakala, Andheri East
Salary: ₹15,000 - ₹18,000 per month (Based on Interview)
Company: Trustwell Management Services Private Limited
About Trustwell:
Trustwell Management Private Limited is India’s leading Investor Relations and Communication firm facilitating corporates connect with their stakeholders. Our mission is to provide seamless and efficient solutions to meet the governance needs of our corporate clients.
Job Description:
We are seeking motivated and results-driven Telecalling Candidate to join our Investor Communication Firm. As a Tele-Calling Executive, you will play a crucial role in engaging with potential investors and maintaining relationships with existing clients through effective communication over the phone. This position requires excellent interpersonal skills, understanding of financial markets, and the ability to convey complex information clearly and persuasively, and then handhold investors in completing documentation, thereby driving engagement and ensuring a high level of investor participation for our clients.
Responsibilities:
· Conduct outbound calls to shareholders and investors to discuss corporate events and encourage participation.
· Provide accurate and detailed information regarding corporate matters, detailed statements and voting procedures.
· Build and maintain relationships with existing and new investors by providing exceptional customer service.
· Address inquiries and concerns effectively, ensuring clarity and understanding.
· Document all interactions and maintain accurate records of conversations and outcomes.
· Collaborate with team members to achieve individual and collective goals.
· Meet or exceed daily and weekly targets for call volume and successful participations.
· Adhere to regulatory requirements and compliance standards while communicating with investors.
· Maintain confidentiality and discretion when handling sensitive investor information.
Requirements:
· Proven experience in tele-calling or customer service roles, preferably within the financial services sector or related industries.
· Excellent verbal communication and listening skills with the ability to engage and persuade.
· Excellent communication skills in English is expected. Knowledge of other languages will be an added advantage.
· Ability to articulate complex information clearly and concisely.
· Strong interpersonal skills and the ability to build rapport quickly.
· Ability to work independently and as part of a team in a fast-paced environment.
· Attention to detail and strong organizational skills.
· Highest degree of professionalism and integrity.
Experience: Freshers & Experienced both can apply
Office Timings: Monday to Saturday, 9:45 AM to 6:45 PM
Educational Qualification: HSC passed or above, though this condition can be relaxed for candidates with good spoken and written English
Job Types: Full-time and Work from Office roles only.
Schedule:
Education:
- Higher Secondary (12th Pass) (Preferred)
Experience:
- total work: 1 years (Preferred)
Language:
Work Location: In person
Expected Start Date: Immediate Joining
Interested Candidates can WhatsApp their CV on 9892083185
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
