- As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.
- Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.
- Able to manage difficult customer issues while working in a fast paced environment
- Determine the reason for delinquency and best course of action to assist our Borrowers.
- Engage our consumers with the highest level of respect and dignity
- Document all collection efforts for each assigned account in accordance with establisher procedures and compliance policies.
- Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.
- Ensure all accounts in assigned lists are managed accurately and timely
- Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound environment.
- Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments
Candidate Requirements
Good written and oral communication skills
- Third-party collections experience preferred (Medical or Telecom)
HSC passed [10+2]
This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am Sunday fixed Off & Alternate Saturday Working
Highlights
: Best in Market Salaries from 2.52 lakhs plus...
7 week new hire training program
Unlimited Incentive Plan with transparent KRA's
- Enhance your Analytical/Decision Making & Negotiation skills
Cross functional Growth opportunities within 6 months for experienced candidates Free Medical/Life insurance
Employee Centric & Compliant Policies
Free Home Pick & Drop Transportation
Fixed shifts post the training period [Rare changes in case of business requirements]
7:15 min login plus 45 minute break = 8 hour shifts
Free transport [Home pick-up & drop]
Pay: ₹20,000.00 - ₹45,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Life insurance
- Paid time off
- Provident Fund
Work Location: In person
