Company: M&N Chocolates
Location: Ooty, Tamil Nadu
Employment Type: Full-time
Experience: 2–5 years in retail, café, food & beverage, hospitality, or a similar customer-facing business
About M&N Chocolates
M&N Chocolates is a premium chocolate brand based in the Nilgiris, offering handcrafted chocolates, chocolate experiences, café products, and a visitor-focused chocolate experience.
We are looking for an energetic and responsible ASM to take ownership of our day-to-day store operations and deliver an excellent customer experience.
Job ResponsibilitiesStore Operations
- Take complete responsibility for the smooth day-to-day operation of the store.
- Ensure the store is clean, organised, attractive, and ready for customers at all times.
- Open and close the store according to company procedures.
- Monitor daily sales, cash handling, billing, and end-of-day reconciliation.
- Ensure all company policies and operating procedures are followed.
Sales & Customer Experience
- Drive daily sales and achieve monthly sales targets.
- Welcome customers and ensure excellent customer service.
- Understand customer requirements and recommend suitable chocolates and products.
- Encourage upselling and cross-selling of chocolates, gift packs, beverages, and other products.
- Handle customer complaints professionally and ensure quick resolution.
- Collect customer feedback and communicate important feedback to management.
Inventory & Stock Management
- Maintain accurate stock levels for chocolates, packaging materials, beverages, and other store products.
- Conduct regular stock checks and physical inventory.
- Monitor expiry dates, product quality, wastage, damages, and stock movements.
- Coordinate replenishment with the production/procurement team.
- Maintain proper records of inward and outward stock.
- Minimise stock losses and wastage.
Staff Management
- Supervise, guide, and motivate store staff.
- Prepare staff duties and daily responsibilities.
- Monitor attendance, punctuality, grooming, and performance.
- Train staff on product knowledge, customer service, sales techniques, hygiene, and store procedures.
- Ensure adequate staffing during weekends, holidays, and peak tourist periods.
- Build a positive and disciplined working environment.
Café / Visitor Experience
- Coordinate with the café and visitor experience teams to ensure smooth customer flow.
- Maintain high standards of presentation and hospitality.
- Ensure visitors receive a memorable experience at M&N Chocolates.
- Support special events, group visits, workshops, and promotional activities when required.
Reporting & Administration
- Prepare daily sales and operational reports.
- Monitor sales performance against targets.
- Maintain records of stock, cash, staff attendance, customer feedback, and operational issues.
- Report important issues immediately to management.
- Coordinate with production, purchase, accounts, marketing, and management teams.
Requirements
- 2–5 years of experience in store management, retail, café, hospitality, food & beverage, or a similar role.
- Strong customer-service and communication skills.
- Good leadership and team-management abilities.
- Basic knowledge of inventory and stock control.
- Ability to handle cash, billing, and daily sales reporting.
- Good organisational and problem-solving skills.
- Comfortable working in a fast-paced customer-facing environment.
- Willingness to work weekends and holidays, particularly during tourist seasons.
- Basic computer knowledge and familiarity with POS/billing systems is preferred.
- Knowledge of chocolates, food products, café operations, or hospitality will be an advantage.
What We Are Looking For
We are looking for someone who:
- Takes ownership rather than waiting for instructions.
- Has strong sales and customer-service skills.
- Can manage a team confidently and respectfully.
- Pays attention to cleanliness, presentation, and detail.
- Is honest and responsible with cash and stock.
- Can handle busy tourist-season operations.
- Is energetic, disciplined, and positive.
- Wants to grow with a developing chocolate brand.
Key Performance Areas (KPIs)
The Store Manager will be evaluated based on:
- Achievement of monthly sales targets
- Customer satisfaction and feedback
- Stock accuracy and reduction of wastage
- Store cleanliness and presentation
- Staff productivity and discipline
- Cash and billing accuracy
- Upselling and average customer bill value
- Smooth daily store operations
Salary
₹18000 – ₹25,000 per month, depending on experience and suitability.
Performance incentives may be provided based on sales and company policy.
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
