About the Role
We are seeking an energetic and customer-oriented Customer Relationship Officer (CRO) to join our growing team. This role is ideal for individuals who enjoy building strong customer relationships, engaging with clients in the field, and contributing to business growth through effective marketing and customer engagement initiatives.
As a Customer Relationship Officer, you will play a key role in strengthening brand presence, generating quality leads, ensuring customer satisfaction, and supporting business operations. This position offers excellent exposure to customer success, field marketing, relationship management, and business development, making it an ideal opportunity for candidates seeking long-term career growth.
Key Responsibilities
- Customer Relationship Management
- Build and maintain strong, long-term relationships with customers and business stakeholders.
- Understand customer requirements and provide timely support and solutions.
- Handle customer inquiries, concerns, and feedback professionally while ensuring quick and effective resolution.
- Deliver a positive customer experience throughout the customer journey.
- Field Marketing & Lead Generation
- Plan, execute, and monitor field marketing activities after conducting market research and identifying target opportunities.
- Represent the organization professionally during field visits, promotional activities, and customer interactions.
- Generate and qualify leads through field marketing campaigns and networking activities.
- Maintain accurate records of leads and share qualified opportunities with the Customer Relationship Executive (CRE) team for further engagement.
- Market Intelligence & Business Development Support
- Develop a thorough understanding of the company's products and services.
- Monitor industry trends, market developments, and competitor activities to identify potential business opportunities.
- Attend requirement meetings with customers and internal stakeholders to understand project and business needs.
- Contribute valuable market insights to support strategic decision-making and business growth initiatives.
- Social Media & Campaign Support
- Support and manage social media engagement related to field marketing campaigns and promotional activities.
- Assist in increasing brand visibility and customer engagement through online and offline marketing initiatives.
- Coordination & Reporting
- Ensure account-related documentation and material statements are accurately reconciled and maintained.
- Prepare and submit daily and weekly reports on field marketing activities, lead generation efforts, customer interactions, and campaign outcomes.
- Collaborate with cross-functional teams to ensure seamless execution of customer engagement and marketing initiatives.
Qualifications & Experience
- Minimum 1–2 years of experience in Customer Relationship Management, Field Marketing, Customer Success, Sales Support, or a related role.
- Freshers with strong communication skills, enthusiasm, and willingness to learn are encouraged to apply.
- Any Graduate.
- Candidates with qualifications in Marketing or Civil Engineering will be given additional preference.
Skills & Competencies
- Strong communication, interpersonal, and relationship-building skills.
- Customer-focused mindset with excellent problem-solving abilities.
- Ability to work independently and manage field activities effectively.
- Strong organizational and reporting skills.
- Proactive attitude with a passion for customer engagement and business growth.
- Basic knowledge of social media platforms and marketing activities will be an advantage.
- Language Requirements
- Fluent in English and Tamil (Mandatory).
- Knowledge of Hindi will be an added advantage.
Why Join Us?
- Opportunity to build a rewarding career in Customer Success, Relationship Management, and Business Development.
- Exposure to field marketing, customer engagement, and strategic business operations.
- Structured learning environment with opportunities for professional growth and career advancement.
- Performance-driven culture that recognizes talent, initiative, and achievements.
- Collaborative and supportive team environment focused on continuous development.
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
