Patient Counseling & Conversion
Key Responsibilities
- Speak with patients and attendants in a polite, confident, and convincing manner.
- Understand the patient’s medical concern, financial concern, urgency, and treatment need.
- Explain hospital services, doctors, treatment facilities, admission process, packages, and benefits.
- Convert OPD patients into IPD admissions, tests, procedures, surgery, chemotherapy, radiation, or other services as applicable.
Lead Follow-up
- Call and follow up with patient leads received through phone, WhatsApp, website, social media, walk-ins, doctor referrals, and campaigns.
- Maintain regular follow-up until the patient visits the hospital or confirms treatment.
- Update every call, patient status, next follow-up date, and conversion reason in CRM/HMS.
- Hospital Sales Coordination
- Coordinate with doctors, reception, billing, nursing, pharmacy, and operations team to ensure smooth patient journey.
- Help patients understand treatment cost, available packages, admission process, and payment steps.
- Escalate financial concerns or conversion blockers to the manager/doctor immediately.
- Doctor & Referral Support
- Support referral marketing by maintaining relationships with doctors, clinics, diagnostic centers, and local healthcare contacts.
- Share patient updates with referral sources as per hospital policy.
- Help generate new patient references through ethical and professional communication.
- Daily Reporting
- Maintain proper records of calls, visits, OPD, IPD conversions, lost patients, reasons for non-conversion, and follow-ups.
- Submit daily sales report to the reporting manager.
- Achieve monthly targets for OPD visits, admissions, revenue, and patient conversions.
Required Skills
- Good communication and convincing skills
- Patient-friendly and empathetic approach
- Strong follow-up discipline
- Ability to explain hospital services clearly
- Basic knowledge of hospital departments and patient journey
- Target-oriented and active in field/calling work
- Comfortable using CRM/HMS/Excel/WhatsApp
Pay: ₹10,000.00 - ₹18,000.00 per month
Work Location: In person
