Job Summary
We are looking for an IT Support Technical Engineer to provide technical assistance to end users and support the organization's IT infrastructure. The ideal candidate should have hands-on experience in troubleshooting hardware, software, networking, and Microsoft 365 applications, along with basic exposure to AWS and VMware environments.
Key Responsibilities
- Provide first-level technical support to end users for hardware, software, network, and system related issues.
- Troubleshoot and resolve issues related to desktops, laptops, printers, peripherals, and other IT equipment.
- Install, configure, maintain, and troubleshoot computers, laptops, printers, and other IT devices.
- Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
- Assist with the setup, configuration, and basic management of AWS virtual machines and services.
- Provide basic support for AWS services such as EC2, S3, and IAM.
- Assist in managing and troubleshooting VMware virtual machines and environments.
- Support basic Windows Server administration and troubleshooting.
- Monitor and assist with backup solutions, including NAS and Windows Server Backup.
- Support incremental backup processes for file servers and ensure backup-related issues are identified and resolved.
- Assist with basic networking, storage, and security-related troubleshooting.
- Manage IT support tickets and ensure issues are resolved within the required timelines.
- Maintain proper documentation of technical issues, troubleshooting steps, and resolutions.
- Escalate complex technical issues to senior IT or infrastructure teams when required.
- Follow IT security policies and best practices while providing technical support.
Required Skills
- 1–3 years of experience in IT Support / Technical Support / IT Infrastructure Support.
- Good knowledge of Windows operating systems and desktop troubleshooting.
- Basic knowledge of networking concepts such as TCP/IP, DNS, DHCP, LAN/WAN, and connectivity troubleshooting.
- Hands-on experience with Microsoft 365 applications.
- Basic understanding of AWS – EC2, S3, and IAM.
- Basic knowledge of VMware and virtual machines. Exposure to Windows Server and backup solutions.
- Basic understanding of IT security, storage, and infrastructure concepts.
- Good troubleshooting and problem-solving skills.
- Ability to manage multiple support requests and prioritize tasks effectively.
Personality Traits
- Problem Solver: Strong analytical and troubleshooting skills.
- Adaptable: Willingness to learn new technologies and IT tools.
- Organized: Ability to manage multiple tasks, support tickets, and priorities effectively.
- Team Player: Ability to work collaboratively with IT and other business teams.
- Customer Focused: Good communication skills and a professional approach when assisting end users
Pay: ₹300,000.00 - ₹400,000.00 per year
Benefits:
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
