Admission Counsellor
Department
Admissions / Student Recruitment
Job Objective
The Admission Counsellor will be responsible for guiding prospective students and parents through the admission process, understanding their academic and career goals, providing information about available programs, and converting enquiries and leads into confirmed admissions.
Key Responsibilities
- Handle student and parent enquiries through phone calls, WhatsApp, email, walk-ins, and other communication channels.
- Counsel students on suitable courses, specializations, eligibility, career opportunities, fees, scholarships, and admission procedures.
- Follow up with prospective students and maintain regular communication throughout the admission journey.
- Generate admissions through lead follow-up, tele-counselling, campus visits, counselling sessions, and presentations.
- Maintain accurate records of enquiries, follow-ups, applications, and admissions in the CRM/system.
- Coordinate with the admission and marketing teams for lead generation and conversion activities.
- Invite prospective students and parents for campus visits, counselling sessions, seminars, and admission events.
- Assist students in completing application forms and submitting the required documents.
- Follow up with applicants for pending documents, fee payments, and confirmation of admission.
- Achieve assigned daily, weekly, and monthly admission targets.
- Build strong relationships with students, parents, schools, colleges, alumni, and other potential referral sources.
- Participate in education fairs, school/college visits, career counselling sessions, seminars, and promotional activities.
- Share regular updates with the reporting manager regarding lead status, conversions, challenges, and upcoming opportunities.
- Ensure a positive student experience from the first enquiry until admission confirmation.
Required Skills
- Excellent communication and interpersonal skills.
- Strong counselling and convincing abilities.
- Good presentation and public-speaking skills.
- Strong follow-up and lead-conversion skills.
- Ability to communicate professionally with students and parents.
- Basic knowledge of CRM, MS Office, WhatsApp, email, and digital communication tools.
- Target-oriented and result-driven approach.
- Ability to work independently as well as within a team.
Educational Qualification
Graduate in any discipline. Candidates with experience in education counselling, admissions, sales, tele-calling, customer relationship management, or business development will be preferred.
Experience
3–5 years of experience in admissions, education counselling, sales, tele-calling, or customer relationship management. Freshers with excellent communication and convincing skills may also be considered.
Key Performance Indicators (KPIs)
- Number of leads contacted
- Follow-up rate
- Counselling sessions conducted
- Applications generated
- Admission conversion rate
- Confirmed admissions
- Fee-payment conversion
- Campus visits generated
- Daily/weekly/monthly target achievement
Preferred Candidate Profile
A proactive, confident, energetic, and target-oriented professional who can effectively understand student requirements, provide the right academic guidance, build trust with parents and students, and convert prospective enquiries into successful admissions.
Pay: ₹35,000.00 - ₹45,000.00 per month
Work Location: In person
