- General Skills Communication and Soft
- Skills
- Ability to effectively listen and respond appropriately probe and position to create a dialogue with the customer to build a positive experience
- Ability to empathize and relate to
- customers
- Prioritize the customer s needs and
- concerns throughout the call
- Can structure a call in an organized
- efficient and professional manner which is easy to understand by the customer
- Ability to present oneself as positive
- polite and professional throughout the call
- Technical Skills
- Basic knowledge and understanding of overall client process
- Identifies routine customer needs problems and determines solutions options to resolve problems using current workflow
- Technical functional knowledge possesses technology savviness and adept in adapting to any changes in tools and processes
Customer Service->Regular Customer Service
